Privacy policy

Privacy Policy ARK Cases

Last updated: 1 May 2026

ARK Cases respects your privacy and handles personal data with care. In this privacy policy, we explain which data we collect, why we collect it, with whom we share it, and what rights you have.

ARK Cases operates this webshop through Shopify. Shopify provides the platform that enables us to offer our products, payments, orders, and shopping experience.

What data do we collect?

When you visit our website, place an order, or contact us, we may process the following data:

Name and address details
Email address
Phone number, if provided
Billing and delivery details
Order and transaction details
Payment details through external payment providers
IP address, device details, and browser information
Communication with us, for example by email or customer service
Cookie and usage data, depending on your cookie preferences

What do we use this data for?

We use personal data for:

Processing and delivering orders
Processing payments
Customer service and communication
Returns, warranty, and administrative handling
Improving our website and services
Showing or measuring relevant advertisements, where permitted
Sending marketing communications, only when you have given consent
Complying with legal obligations, such as administration and tax law
Security and fraud prevention

Payments

Payments are processed through external payment providers. We do not receive full credit card or payment card details ourselves. Payment providers process payments according to their own security and privacy terms.

Shopify

Our webshop runs on Shopify. Shopify processes personal data on our behalf to make the webshop, payments, checkout, orders, and other shopping services possible. Shopify may process and store data outside the Netherlands or the European Economic Area. Where necessary, Shopify uses appropriate safeguards for international data transfers.

Shipping

To deliver orders, we share necessary data with shipping partners, such as name, address, email address, and possibly phone number. This data is used only for processing and delivering your order.

Newsletter and marketing

When you give consent, we may use your email address to inform you about new products, updates, developments, and relevant offers.

You can unsubscribe at any time using the link at the bottom of each marketing email. We never sell your data to third parties.

Cookies and similar technologies

Our website uses cookies and similar technologies to make the website function properly, analyze website usage, and, where permitted, measure or personalize advertisements.

You can adjust your cookie preferences through the cookie settings on our website or through your browser settings.

Sharing data with third parties

We only share personal data when this is necessary for our services or when we are legally required to do so. This may include sharing data with:

Shopify
Payment providers
Shipping partners
IT and hosting providers
Analytics and marketing services, where permitted
Administrative or legal service providers, where necessary

These parties may only process data for the purpose for which they have been engaged and in accordance with applicable privacy rules.

Retention period

We do not keep personal data longer than necessary for the purpose for which it was collected. Data required for our administration, such as invoices and order details, is kept for the statutory retention period of 7 years.

Security

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, and unauthorized alteration.

Your rights

You have the right to:

Access your personal data
Have incorrect data corrected
Have your data deleted, where legally possible
Object to processing
Restrict processing
Have your data transferred
Withdraw previously given consent

You can contact us about this at hello@ark-cases.com.

Complaints

If you have a complaint about how we handle your personal data, please contact us at hello@ark-cases.com. You also have the right to file a complaint with the Dutch Data Protection Authority.

Contact

ARK Cases
Alexanderplein 5-2
1018 CG Amsterdam
The Netherlands

Email: hello@ark-cases.com

Chamber of Commerce: 51366746
VAT: NL002102578B19